Mobile App Friction Report

Download the full report here.

Learn about the state of mobile app login authentication and password reset friction.

Mobile app users in the US spend more time than ever on mobile financial apps, with more than 90% growth in 2020. A frictionless mobile app experience is more important than ever.

This edition of the Mobile App Friction Report contains data and analysis of mobile app login authentication and password friction index for 27 leading financial services apps. 

Read key findings:

• Learn which banking and investment apps still rely on passwords and which offer passwordless login.
• Compare the friction for resetting passwords on the top banking and investment apps.
• Learn which financial apps support multi-factor authentication and the most common form of MFA.